For a number of entrepreneurs around the world, affording a full-time accountant and tax advisor is not feasible. Hence, they rely on software that are basic and easy to use and does the job accurately. One such software that is accessed by many people across the world is the TurboTax. There are different versions of the software. It is available for android, windows and IOS. Apart from that, the TurboTax software have numerous features which make it ideal for all types of tax return and management services that you need. If you are looking for premium and accurate tax solution, the TurboTax software has it all. Moreover, there is an excellent customer care team which is always there at your beck and call to solve any trouble that you are facing. One of the many complaints that the executives get is regarding user ID and password.
Users face trouble when they forget any of the two or have misspelled them while entering in the respective field. In rare occasions, their account maybe hacked. But by following the right procedure, you can make sure that the trouble is sorted quickly and effortlessly.
Steps to fix user ID and password trouble
The following are the steps to fix the trouble related to user ID and password:
- When you have forgotten the password or the user ID of TurboTax, the first and foremost thing to do is click on the forgot password button. You will be prompted to enter the registered phone number or email id or any other relevant identification option. Choose the one which you are sure about.
- Once you make the choice, the TurboTax interface will show you the related profile and it is likely that if you enter the right credential, your profile will be shown to you. If not, then you have to click on no in the dialogue box prompting.
- In case it is your profile and you select yes; you will be redirected to the page for entering your updated password. Make the change and go back to the login page to get into the profile.
In case you are unable to remember your password or user id and have set a privacy question, you will be prompted to write the answer to the question. If you write the wrong answer, you won’t be able to login either.
- If you have activated the two-step verification and have a registered phone number linked with the account, make sure it is at hand so that you can check the OTP and enter it when prompted.
- Once you enter the OTP, you will be redirected to the page for updating new password.
In case you face any trouble during these procedures, you can always call the TurboTax Customer Care Number which is available round the clock from any part of the world. The number is available all the time and it is one of the best solutions to managing any glitches in the software.